
Hence, if the file is created by later versions like Word 2016 or 2019, the file won't open in Word 2011 due to the superscript/subscript, number, or forbidden characters. With MS Word 2011, the special characters are termed as forbidden. The only solution to this would be renaming the file. This way, MS Word will not respond to Mac. But it also happens to be a major fault in the MS word files. Sometimes, we save the files with a unique name by adding special characters. In the preferences folder, you will find the Auto Recovery folder.

Or you can type the command as- ~/Library/Containers//Data/Library/Preferences and hit the Go button. Open the Library and look for the Preferences folder for Word. Open Finder and head to the Go to Folder.
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So, you'll have to try deleting the Auto Recovery Folder from Mac to see if the problem can be fixed or not. As a result, the Word won't function properly. But while doing so, the corrupted files also stay in the system which might lead to "word not responding on Mac" problem. The AutoRecover feature of MS Word enables the users to recover their lost or deleted files.
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If the problem is fixed, you might have to download a compatible version of the Add-in to your Word. Now, check out whether the problem is fixed or not. Either deactivate the extension or permanently remove it. You will see the file with "filename.dotm" extension.

Mac will hang for a long time and won't respond to any command.Your system will crash randomly without any warning.The MS Word will crash and close every time you try to open a file.The content would be weird characters impossible to understand.If there is an issue with your Mac, then it will show the below symptoms. Hardware bugs or program errors with Microsoft Word.
